At Wrights Wholesale and Wrights Branded, customer satisfaction is important to us.  This Returns & Refunds Policy explains your rights and our procedures for returns, replacements, cancellations and refunds for customers in the United Kingdom and internationally.

1.  Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

For customers in the United Kingdom, this includes (but is not limited to):

• Consumer Rights Act 2015

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you purchase from outside the United Kingdom, you may also have additional mandatory rights under the consumer protection laws of your country of residence.  Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded.

 

2.  Print-on-Demand Products

Many of our products are individually made to order by our trusted print-on-demand production partners.

Because these products are manufactured specifically for each order, we do not normally accept returns, exchanges or refunds where the customer has:

• Changed their mind

• Ordered the wrong size, colour or style

• Provided an incorrect delivery address

• Entered incorrect personalisation details

• Made an accidental purchase

Please check your order carefully before completing your purchase.

3.  Faulty, Damaged or Incorrect Items

• Faulty

• Damaged

• Defective

• Incorrect

• Incomplete

• Significantly different from the product despription

Please contact us as soon as possible after receiving your order.

To help us investigate your claim, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem where possible

4.  Cancellations

Orders may only be cancelled before production begins.

Once production has started, cancellation may not be possible because products are manufactured specifically for each customer.

Where products are personalised or made to order, cancellation rights may not apply under applicable consumer protection legislation.

 

4.  Returns

Where a return is required, we will provide instructions before any item is returned.

Items should not be returned without prior authorisation unless required by applicable law.

Returned items should be securely packaged and sent in accordance with the return instructions provided.

 

6.  Refunds

Where a refund is approved, it will be issued using the original payment method wherever possible.

Refunds will normally be processed within 14 days of approval, although the time taken for funds to appear may vary depending on your bank and payment provider.

Shipping charges are generally non-refundable unless:

• The item is faulty

• The item is incorrect

• The item is damaged

• A refund is required by applicable law

 

7.  Exchanges

As products are made to order, we do not normally offer exchanges.

If your item is faulty, damaged or incorrect we will work with you to provide an appropriate resolution, which may include a replacement or refund.

 

8.  International Orders

Customers ordering from outside the United Kingdom may be responsible for customs duties, import taxes, VAT or other charges imposed by their local authorities.

These charges are the responsibility of the customer unless stated otherwise at checkout.

Where local consumer protection laws provide additional rights, those rights will apply alongside this policy.

 

9.  Fraud Prevention

We reserve the right to refuse a return or refund where there is evidence of fraudulent activity, abuse of our returns process or misuse of our services.  This does not affect your statutory legal rights.

 

10.  Force Majeure

We are not responsible for delays or failures in processing returns or refunds caused by events beyond our reasonable control, including natural disasters, severe weather, industrial action, transport disruption, customs delays, government action or other unforseen circumstances.

 

11.  Contact Us

If you have any questions about this policy or need assistance with a return or refund, please contact us.

Email:  lizwrightswholesale@gmail.com